INFORMATION FOR NEW & ESTABLISHED PATIENTS
Thank you for choosing Women’s Healthcare of Norman. To access the correct information and forms, please view the category below that best applies to you.
INFO FOR NEW PATIENTS WITH CURRENT PREGNANCY
Please complete the paperwork online by clicking the heading Patient Information and forms at the top of the page. You can either download it and fill it out and then email it to a staff member or If you wish to print and fill out the form, please bring it with you to your appointment.
New Patient Information
Congratulations on your pregnancy and we thank you for choosing our practice for your prenatal care and delivery.
We are happy to be your Obstetrician.
It is our goal to make you feel comfortable in our practice and to meet all of your requirements. Please ask us for any special requests that you may have and we will try our hardest to meet your needs. When the office is closed, all calls are forwarded to the answering service. Therefore, you can call our main number: 405-360-1264 at any time.
Our providers proudly deliver both vaginal and by cesarean at: The Norman Regional HealthPlex.
We would like you to know some basic information about the way our office works…
Paperwork
You will be asked to complete a health history prior to your first visit. This allows us to have complete and accurate information at the time of your visit. We also ask that you bring copies of your past medical records pertaining to your current pregnancy if you have them in order to assist with obtaining a complete medical history. Please know that we respect your health information and your privacy is very important to us. All of your personal health information will be kept strictly confidential. Please note:
Any previous OB/GYN medical records regarding your CURRENT pregnancy need to be faxed or mailed to our office prior to your first scheduled appointment.
After the Dr. has accepted you as a patient, you will receive a phone call from our office to schedule your first OB History Appointment. Please allow 5 days for Dr. to review the Pregnancy Questionnaire.
Insurance
You will need to bring your insurance card, driver’s license, and co-pay with you to every visit. Insurance company contracts state that we must collect co-pay from you at the time medical services are rendered. Several insurance companies require a referral from your primary care physician before you can be seen by an OB/GYN. Please call your insurance company to verify if this is required and obtain the referral prior to the date of your appointment. We will be unable to see you if the referral is not complete.
Prescriptions
Prescription refills will only be done during office hours. The on-call physician will not be able to provide any prescriptions or refills after regular office hours. She does not have access to your chart or any of your information. Please keep this in mind and try to call a week before you run out of medication. If you need a refill, you will need to call your pharmacy, let them know which medication you need. They will fax a “refill request” to our office. The nurse will then fill out the needed information and fax it back to the pharmacy. Please allow 24 hours for this process to take place.
Office visit
As doctors dedicated to women’s health care, we strive to see each patient in a timely manner. However, due to the nature of our practice, we may be called to deliver a baby and/or handle a hospital emergency. Due to these issues, there may be a delay from our appointment time. We apologize for any inconvenience this may cause, and we will try our best to keep you updated on any unexpected wait. We are committed to providing the best care possible to all of our patients.
Questions
We are always available to answer your questions. Please be aware that at certain appointments, we can only discuss certain issues. For example, if you are scheduled for a “well-woman” exam, and we discuss other issues or complaints, your insurance company may not pay for that visit. When you call to schedule your appointments, please let us know if you have other issues that you need to discuss so that we can schedule a separate appointment for you.
Test Results
Our nurses will contact you by phone or by Patient Portal with your test results. Please keep in mind that some of the lab work we order takes several days to weeks to be completed. We understand that waiting can cause a lot of anxiety, and we will notify you as soon as possible.
Coverage After Hours
We understand that most of our patients prefer to have their own doctor present at delivery. We also prefer to care for our own patients. However, please understand that it is impossible for any physician to be available 24 hours a day, 7 days a week. The six physicians in this office share call coverage for our patients. We try to deliver our own patients during office hours, but turn over care of our patients to the on-call at night and during the weekend. It is also important to note that calls after office hours and during the weekend should be limited to emergencies only. We appreciate your understanding in this matter.
Payment Methods
Payment is required at the time of service. We accept cash, cashier’s checks, and personal checks, Visa, MasterCard, American Express, and Discover Cards.
If you have any questions that have not been answered, please feel free to contact us and ask. Thank you for allowing us to be part of your health care. We appreciate you.
INFO FOR NEW OR ESTABLISHED PATIENTS NOT CURRENTLY PREGNANT
Welcome to our Practice. We look forward to providing you the best care available.
It is our goal to make you feel comfortable in our practice and to meet all of your requirements. Please ask us for any special requests that you may have and we will try our hardest to meet your needs. When the office is closed, all calls are forwarded to the answering service. Therefore, you can call our main number: 405-360-1264 at any time.
Please download and complete the online New Patient Form listed under Patient Information at the top of the page. You can download and fill it out and then email it to a staff member or if you wish to print and fill out the form, just bring it with you to your first scheduled appointment.
Please be sure to bring your insurance card and picture identification. Your co-pay will be collected prior to being seen by your doctor.
We would like you to know some basic information about the way our office works…
Paperwork
You will be asked to complete a health history prior to your first visit. This allows us to have complete and accurate information at the time of your visit. We also ask that you bring copies of your past medical records if you have them, and only if relevant, in order to assist with obtaining a complete medical history. Please know that we respect your health information and your privacy is very important to us. All of your personal health information will be kept strictly confidential.
Insurance
You will need to bring your insurance card, driver’s license, and co-pay with you to every visit. Insurance company contracts state that we must collect co-pay from you at the time medical services are rendered. Several insurance companies require a referral from your primary care physician before you can be seen by an OB/GYN. Please call your insurance company to verify if this is required and obtain the referral prior to the date of your appointment. We will be unable to see you if the referral is not complete.
Prescriptions
Prescription refills will only be done during office hours. The on-call physician will not be able to provide any prescriptions or refills after regular office hours. She does not have access to your chart or any of your information. Please keep this in mind and try to call a week before you run out of medication. If you need a refill, you will need to call your pharmacy, let
them know which medication you need. They will fax a “refill request” to our office. The nurse will then fill out the needed information and fax it back to the pharmacy. Please allow 24 hours for this process to take place.
Office visit
As doctors dedicated to women’s health care, we strive to see each patient in a timely manner. However, due to the nature of our practice, we may be called to deliver a baby and/or handle a hospital emergency. Due to these issues, there may be a delay from our appointment time. We apologize for any inconvenience this may cause, and we will try our best to keep you updated on any unexpected wait. We are committed to providing the best care possible to all of our patients.
Questions
We are always available to answer your questions. Please be aware that at certain appointments, we can only discuss certain issues. For example, if you are scheduled for a “well-woman” exam, and we discuss other issues or complaints, your insurance company may not pay for that visit. When you call to schedule your appointments, please let us know if you have other issues that you need to discuss so that we can schedule a separate appointment for you.
Test Results
Our nurses will contact you by phone or by Patient Portal with your test results. Please keep in mind that some of the lab work we order takes several days to weeks to be completed. We understand that waiting can cause a lot of anxiety, and we will notify you as soon as possible.
Fees and Guidelines for Patient’s Request for FMLA Paperwork Completion & Medical Records
It is the policy of Women’s Healthcare of Norman to charge for the completion of Medical Forms/Medical Leave Forms/Disability Forms/ Copying of Medical Records. Please review the below policy guidelines and fees associated with the completion of these forms.
- Medical Forms/Medical Leave Forms/Disability Forms/ Copying of Medical Records will be completed on average within 7 to 10 business days upon receiving the form in the office. Please be advised your physician will not manipulate disability effective dates. Your treating Physician must sign off on all medical record releases prior to the release of the records.
- Please make sure that there is plenty of time allowed for the completion of the forms. Emergencies will be handled on a case by case basis.
- There will be a $25.00 fee for the initial completion of forms. If additional paperwork is required a charge of $5.00 per page will be charged.
- Medical Records copying fee; One Dollar ($1.00) for the first page and fifty cents ($.50) for each subsequent page.
- Payment is due when the forms are completed and picked up, mailed, or faxed.
Please understand that the increased administrative demands imposed on your physician take valuable time away from actual patient care tasks. This time adds up when considering the number of patients seen by the practice making it necessary to bill. If you have any questions, please feel free to ask a staff member or contact us here.
Information on our Patient Portal
Why are we asking for your email address and why is it imperative to activate your Patient Portal Account?
WHN is proud to announce that our practice now offers you the opportunity to use the power of the Web to track all aspects of your healthcare through our office. The Patient Portal enables our patients to communicate with our practice easily, safely, and securely over the Internet.
Through the Patient Portal, you will be able to:
- Ask questions of doctors, nurses, and staff members
- Request prescription refills and referrals
- Set up appointments
- Examine your current and past statements
After your account has been web-enabled by our front staff, you will receive a message to the email address you have provided us titled “Portal login information from your doctor’s office”. Please do not disregard this email as it is the only way for you to activate your account. A direct link will be provided as well as your user id and temporary password. Once you have clicked on the link, you will be directed to our Patient Portal home page where you will be asked to change your password and verify the information. Should you require further assistance please call our office at 405-360-1264 or contact us here.
Getting the Patient Portal App for Your Smartphone
On your phone, please search and download “Healow” app. After downloading “Healow”, you will need to link it to your Women’s Healthcare of Norman patient portal account:
- Click in “Healow” app to open
- Search for: Women’s Healthcare of Norman
- Choose the Address: 3440 R.C. Luttrell Dr. Suite 200, Norman, OK 73072. ( You will need to click the magnifying glass on Android to search
- Log in to Patient Portal using your current username and password
- Agree to Terms &Conditions
- Create a 4 digit PIN (personal identification number) that you will use to access this app on your phone.
You will be able to do the following using Healow:
- View upcoming and past appointments
- View medications
- View Lab and X-Ray results
- Send messages to Women’s Healthcare of Norman
- View vitals, allergies, insurance information, and problem list
How the Patient Portal Works
The easiest way to access the patient Portal is the direct link provided on the Women’s Healthcare of Norman’s website at www.whcnorman.com. You will need a USERNAME and PASSWORD to enter the portal. Ask your physician’s front office for these credentials at your visit. When you connect to the portal, you are NOT connecting to our actual office computer system, but a secure web site hosted elsewhere.
At the initial login, you will need to accept the terms of use for the Patient Web Portal.
Once you are logged into the Portal, you can navigate to look at your appointments, request future appointments, look at your medication list, and look at your lab test results. You can also send and receive messages from our office, and appointment reminders. Feel free to explore the portal.
The messages do not go directly to the doctors and nurses, but to our Web Portal Coordinator. She will route your messages to the appropriate staff.
To look at your medication list, click on “Refill Requests”. To look at your lab, look at the bottom left part of the screen “Lab/Diagnostic Tests”. If you have a smaller screen size, you may need to scroll down to see it.
Your confidentiality is important to us. When you connect to the portal, you are NOT connecting to our actual office computer system, but a secure web site hosted elsewhere. Only the limited information you see is stored on the portal, your actual records are maintained in our office. If you need to change your password, or simply wish to deactivate the service, let us know.
